Terms & Conditions

Last Updated: 14/09/2026

Welcome to Draftly. Draftly is a service operated by Draftly LTD, a private limited company registered in England and Wales under company number 17027180, with its registered office at 167-169 Great Portland Street, London, England, W1W 5PF. In these Terms, "Draftly", "Draftly LTD", "we", "us" and "our" refer to Draftly LTD.

By accessing or using our website draftly.to and our services (the "Service"), you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of the Service.

1. Service Overview

Draftly provides AI-generated scriptwriting services. All outputs are created using automated systems based on user input. Users are responsible for reviewing, editing, and validating the content before use.

2. Eligibility

By using our Service, you confirm that you are at least 18 years old, or otherwise legally capable of entering into a binding agreement in your country of residence.

3. User Responsibilities

  • You agree not to use the Service for unlawful, harmful, or unethical purposes.
  • You acknowledge that you must provide accurate and complete information when placing an order.
  • You are responsible for ensuring that your use of AI-generated content complies with all applicable laws and platform guidelines.

4. Intellectual Property

You retain ownership of your inputs. Upon purchase, you receive rights to use the generated outputs for personal or commercial purposes, except where restricted by law. Draftly retains ownership of the underlying AI systems, models, and platform.

5. Service Delivery

All services are delivered digitally. No physical products are shipped (see "Shipping Policy").

6. Payment and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns. Your purchase is therefore subject to Paddle's Buyer Terms and Paddle's Refund Policy, in addition to these Terms.

You agree to pay all applicable fees at the time of purchase. Fees are inclusive of any sales tax or VAT that Paddle is required to collect, as shown at checkout. Subscriptions renew automatically at the then-current price for the plan until cancelled. You may cancel your subscription at any time from your account settings or via the Paddle customer portal; cancellation takes effect at the end of the current billing period and prevents future charges.

We may change our prices from time to time. Any price change affecting an existing subscription will be notified to you in advance and will apply from your next renewal, so that you can cancel before it takes effect if you do not wish to continue.

7. Refunds

You may request a refund within 14 days of your purchase and we will refund you in full. See our "Refund Policy" below for full details.

8. Limitation of Liability

To the extent permitted by law, Draftly LTD is not liable for:

  • Inaccuracies in AI-generated content,
  • Financial or reputational damages resulting from the user's application of the content,
  • Delays, interruptions, or technical issues beyond our control.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law. If you are a consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9. Modifications

We may update these Terms at any time. Continued use of the Service constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK or in the EU, you keep the benefit of any mandatory consumer protections of your country of residence and may bring proceedings in your local courts.

11. Company Details and Contact

  • Legal entity: Draftly LTD
  • Registered in England and Wales, company number 17027180
  • Registered office: 167-169 Great Portland Street, London, England, W1W 5PF
  • Email: support@draftly.to

SHIPPING POLICY

1. Digital Service Delivery

Draftly LTD provides AI scriptwriting services delivered exclusively in digital format. No physical goods are shipped.

2. Delivery Timeline

  • Orders are typically processed instantly or within a few minutes.
  • In some cases, processing may take up to 24 hours, depending on system load or user-submitted content.

3. Delivery Method

All digital content is delivered via:

  • On-screen generation,
  • Direct download link on the user dashboard (when applicable) in various formats.

4. Failed Deliveries

If you do not receive your digital product:

  • Check your spam or promotions folder.
  • Verify the email you provided is correct.
  • Contact us at support@draftly.to for assistance.

REFUND POLICY

1. 14-Day Refund

If you are not satisfied with your purchase, you may request a refund within 14 days of the date of purchase and we will refund you in full. You do not need to give a reason.

This applies to one-off purchases and to the first payment of a subscription. If your subscription includes a free trial, a new 14-day period begins on the day the trial ends and your first payment is taken.

2. How to Request a Refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds on our behalf. You can request a refund in any of the following ways:

  • Email us at support@draftly.to,
  • Use the support link included in your Paddle receipt or invoice, or
  • Visit paddle.net to find your order and contact Paddle directly.

Approved refunds are issued to your original payment method, normally within 14 days of the refund being agreed. The time it takes for the funds to appear depends on your bank or card issuer.

3. Cancelling a Subscription

You can cancel your subscription at any time from your account settings or via the Paddle customer portal. Cancellation stops all future charges and takes effect at the end of your current billing period, during which you keep access to the Service.

4. Your Statutory Rights

If you are a consumer in the UK, EU, EEA or Switzerland, you have a statutory right to withdraw from your purchase within 14 days. Consumers in certain other countries have equivalent statutory cancellation rights. This Refund Policy is offered in addition to, and does not affect, those rights. Full details of the statutory rights that apply in your country are set out in Paddle's Refund Policy.

5. Contact

For any question about billing or refunds, contact Draftly LTD at support@draftly.to.

PRIVACY POLICY

Draftly LTD (company number 17027180, registered office 167-169 Great Portland Street, London, England, W1W 5PF) is the data controller for personal data processed through draftly.to and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Service.

1. Information We Collect

a. Personal Information

We may collect:

  • Name
  • Email address
  • Payment details (processed securely through third-party providers)
  • Account details
  • Order history

b. Usage Data

We may collect information automatically, including:

  • IP address
  • Browser type
  • Pages viewed
  • Interaction patterns

c. Input & Generated Content

We store the text you provide for processing and the corresponding AI-generated outputs, which helps maintain service quality and security.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our services
  • Process payments
  • Communicate with users
  • Personalize user experience
  • Maintain platform security
  • Comply with legal requirements

3. Data Security

We use industry-standard security measures to protect your information.

4. Third-Party Services

We may share necessary data with:

  • Paddle.com Market Limited, our Merchant of Record, which processes payments and handles billing and refunds. Card details are entered directly with Paddle and are never stored by us. See Paddle's Privacy Policy.
  • Analytics providers
  • Cloud hosting services
  • AI model providers, which process the text you submit in order to generate outputs

These third parties are contractually obliged to protect your data and to process it only on our instructions.

5. Cookies

We use cookies to enhance user experience and track website performance.

6. User Rights

You may:

  • Request the deletion of your account
  • Request correction of personal data
  • Request a copy of the data we hold about you

Contact us at support@draftly.to for assistance. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Retention

We retain information as long as necessary for service provision, legal compliance, and fraud prevention.

8. Updates to This Policy

We may revise this Privacy Policy at any time. Changes will be posted on this page with an updated date.