Terms & Conditions

Last Updated: 29/03/2026

Welcome to Draftly. By accessing or using our website draftly.to and our services, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our Service.

1. Service Overview

Draftly provides AI-generated scriptwriting services. All outputs are created using automated systems based on user input. Users are responsible for reviewing, editing, and validating the content before use.

2. Eligibility

By using our Service, you confirm that you are at are legally capable of entering into a binding agreement.

3. User Responsibilities

  • You agree not to use the Service for unlawful, harmful, or unethical purposes.
  • You acknowledge that you must provide accurate and complete information when placing an order.
  • You are responsible for ensuring that your use of AI-generated content complies with all applicable laws and platform guidelines.

4. Intellectual Property

You retain ownership of your inputs. Upon purchase, you receive rights to use the generated outputs for personal or commercial purposes, except where restricted by law. Draftly retains ownership of the underlying AI systems, models, and platform.

5. Service Delivery

All services are delivered digitally. No physical products are shipped (see "Shipping Policy").

6. Payment

Users agree to pay all applicable fees at the time of purchase. Prices may change at any time without notice.

7. Refund Eligibility

At Draftly, we help curate content that is optimised for retention, yet there are many other aspects that might hinder the ability of your content to achieve that. Customers who subscribed or made a purchase on or after 29/03/2026 are eligible to request a refund within 14 days of purchase, subject to the conditions outlined in our Refund Policy. Customers who purchased prior to 29/03/2026 are not covered by this refund window, as no refund policy was in place at that time (see "Refund Policy" for full details).

8. Limitation of Liability

Draftly is not liable for:

  • Inaccuracies in AI-generated content,
  • Financial or reputational damages resulting from the user's application of the content,
  • Delays, interruptions, or technical issues beyond our control.

9. Modifications

We may update these Terms at any time. Continued use of the Service constitutes acceptance of the revised Terms.

10. Contact

For inquiries, contact: support@draftly.to

SHIPPING POLICY

1. Digital Service Delivery

Draftly provides AI scriptwriting services delivered exclusively in digital format. No physical goods are shipped.

2. Delivery Timeline

  • Orders are typically processed instantly or within a few minutes.
  • In some cases, processing may take up to 24 hours, depending on system load or user-submitted content.

3. Delivery Method

All digital content is delivered via:

  • On-screen generation,
  • Direct download link on the user dashboard (when applicable) in various formats.

4. Failed Deliveries

If you do not receive your digital product:

  • Check your spam or promotions folder.
  • Verify the email you provided is correct.
  • Contact us at support@draftly.to for assistance.

REFUND POLICY

1. Refund Eligibility Window

Customers who subscribed or made a purchase on or after 29/03/2026 are eligible to request a refund within 14 days of the date of purchase, subject to the conditions set out below.

Customers who purchased prior to 29/03/2026 are not covered by this refund window. Draftly operated a prior payment system before that date, however no refund policy was in place at that time and no refund obligations apply retroactively.

Draftly operates as a UK limited company and complies with applicable consumer and company law, including the Companies Act 2006. For further information, visit www.legislation.gov.uk/ukpga/2006/46/contents.

2. Grounds for Refund

Within the 14-day window, refunds may only be granted in the following cases:

  • Duplicate payment due to a technical error, or
  • The service was not delivered because of a verifiable system malfunction.

Requests must be submitted within the 14-day window and include proof of the issue.

3. Dissatisfaction With Output

AI-generated content may vary in quality based on user input. Dissatisfaction with style, tone, or creative outcome is not grounds for a refund.

4. Chargebacks

Unauthorized chargebacks violate these Terms and may result in account suspension, legal action, or debt collection procedures.

5. Contact

To submit a request related to delivery issues or billing errors, contact: support@draftly.to

PRIVACY POLICY

Draftly is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use draftly.to.

1. Information We Collect

a. Personal Information

We may collect:

  • Name
  • Email address
  • Payment details (processed securely through third-party providers)
  • Account details
  • Order history

b. Usage Data

We may collect information automatically, including:

  • IP address
  • Browser type
  • Pages viewed
  • Interaction patterns

c. Input & Generated Content

We store the text you provide for processing and the corresponding AI-generated outputs, which helps maintain service quality and security.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our services
  • Process payments
  • Communicate with users
  • Personalize user experience
  • Maintain platform security
  • Comply with legal requirements

3. Data Security

We use industry-standard security measures to protect your information.

4. Third-Party Services

We may share necessary data with:

  • Payment processors
  • Analytics providers
  • Cloud hosting services

These third parties are obligated to protect your data and are the industry standard for digital products.

5. Cookies

We use cookies to enhance user experience and track website performance.

6. User Rights

You may:

  • Request the deletion of your account
  • Request correction of personal data
  • Request a copy of the data we hold about you

Contact us at support@draftly.to for assistance.

7. Data Retention

We retain information as long as necessary for service provision, legal compliance, and fraud prevention.

8. Updates to This Policy

We may revise this Privacy Policy at any time. Changes will be posted on this page with an updated date.